Covid-19 Out of Hours News

Heathfield Surgery, Heathfield High Street, Heathfield, TN21 8JD

The Firs Surgery, Little London Road, Cross in Hand, TN21 0LT

Tel: 01435 864 999

Contact Details


Remember to order your medication prior to the Bank holidays on the 2nd and 3rd June

High Street Dispensary Opening Times:

  • Monday 30th May, 08:45 – 12:30 & 14:00 – 18:30  
  • Tuesday 31st May, 08:45 – 12:30 & 14:00 – 18:30 
  • Wednesday 1st June, 08:45 – 12:30 & 14:00 – 18:30 
  • Thursday 2nd June - Closed
  • Friday 3rd June - Closed
  • Re-open on the 6th June, 08:45 – 12:30 & 14:00 – 18:30 

Firs Dispensary Opening Times:

  • Monday 30th May, 08:15 – 13:45  
  • Tuesday 31st May, 08:15 – 13:45 
  • Wednesday 1st June, 08:15 – 13:45 
  • Thursday 2nd June - Closed
  • Friday 3rd June - Closed
  • Re- open on the 6th June 08:15 – 13:45 


See our latest Surgery Newsletter


From the 1st April 2022, the Heathfield & Firs Surgeries will be operating on one telephone number - 01435 864999. The direct number to the Firs will no longer be available.  We will also be operating on one centralised bookings system and therefore seeing patients across both Surgery sites.

Also, from the 1st April 2022, Dr Marc will be stepping down as the senior partner and Dr Wiseman will assume that position,

We are pleased to let you know that Dr Marc will be staying with us as a salaried GP, but based mainly at the Firs,so you will still see him around.

Spring COVID-19 Vaccinations

We will be launching our Spring COVID-19 Vaccination programme for our over 75 year old and our Immunosuppressed patients on the following dates:

6th April - home visit clinic (pm)

13th April - home visit clinic (pm)

13th April - Extended hours clinic

27th April - Extended hours clinic

11th May - home visit clinic (pm)

18th May - home visit clinic (pm)

25th May - home visit clinic (pm)

These will be used for our patients that are due their vaccinations now.

We will also be holding Saturday Clinics on the following dates:

Saturday 7th May, 8.30am - 2.30pm

Saturday 11th June, 8.30am - 2.30pm

These will be used for our patients that are due their vaccinations.

Please note that we will contact you when you are due your vaccination.

Surgery Training Dates

We have regular Protected Learning Training days as required by our local CCG.  We will annouce these dates as soon as we have been given them.

For any medical emergencies during this time please call 999, and for any other general medical queries please call the out of hours service on 111.  Apologies for any inconvenience caused.


Online appointments

There will a limited number of online appointments to book with our GP's from Monday 14th March 2022.  These are for telephone appointments only.



The Heathfield and Firs Surgeries received a comment about not being able to book a blood test in the afternoon. We would like to explain why this is. 

Unfortunately the Surgery are unable to offer blood tests in the afternoon because of the courier and laboratory services. Bloods are collected from our Surgery at lunch time to be processed by the laboratory in the afternoon. Processing of blood samples needs to be done in a timely manner as otherwise no results can be taken from the blood sample. 


Please note that our phone calls are recorded for training purposes.

Recordings are deleted after a period of time.



Overall rating: Requires Improvement

The Heathfield and Firs Surgeries are pleased to inform you that CQC have rated the Surgery "good" for 3 out of the 5 indicators, giving the Surgery an overall rating of "Requires improvement". As a Surgery we are working hard to improve on the areas CQC have indicated that need improvement. Read more about or CQC rating.


Hailsham Food Bank

Heathfield and Firs Surgery are proud to become collection points for Hailsham Foodbank. They very kindly looked after the isolated families in Heathfield over the Lockdown. The collection bins are located in the reception areas, please donate if you can, it is much appreciated. 


Hidden Hearing

We are delighted to let you know that Hidden Hearing now has clinics available in Heathfield 92. Please ask your GP to refer you to Hidden Hearing: "If you sometimes have difficulty hearing people clearly, often ask people to repeat themselves or struggle with conversations on the phone, you might be suffering from some degree of hearing loss. This happens as we get older and can affect our mental health and general well-being.

Your GP can refer you to Hidden Hearing, one of the UK’s leading hearing healthcare providers. They also provide NHS-funded hearing aids, which could help you get back to hearing the sounds you enjoy the most."


Register your Type 1 Opt-Out Preference

This is an objection that prevents an individual's personal confidential information from being shared outside of their general practice except when it is being used for the purposes of direct care, or in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease.  

To register your opt-out preferences please download this form Type 1 Opt Out Form,  fill it out and bring it to the Surgery. Alternatively please collect a form from the Surgery.  


National Data Opt-Out

The national data opt-out enables patients to opt-out from the use of their personal confidential data for research or planning purposes.  To find out more or to register to opt out, please visit - Your Data Matters.

Patients can also make or change a choice relating to their personal Data by phoning the NHS Digital Contact Centre. The phone number is 0300 303 5678 - Monday to Friday, 9am to 5pm (excluding bank holidays).


Further information and to register for National Data Opt Out


How the NHS uses your Patient Data


Please note that our phone calls are recorded for training purposes.

Recording are deleted after a period of time.


Sexual Health Services

Please note that the Surgery offers sexual health services. Please ask your clinician or reception for more information. 


First Contact Physiotherapist

We are delighted to welcome Chris, our First contact physiotherapist, to our team as a part of our primary care network. If you have bone, joint or muscle pain, you can see Chris. The First Contact Physiotherapist will assess you and provide you a management plan for your condition or refer you on to the Horder center for further treament.




Be aware of potential telephone scams

Please be aware the a number of patients have identified that they have been called by someone pretending to be from the surgery, asking if they can arrange a home visit, or asking for medical information.  If you receive a call that you do not trust is from the surgery, please hang up and call the surgery directly, making sure that you can hear a dialling tone on your phone before you dial the surgery number.  Our telephone number is 01435 864 999.


Protection from meningitis and septicaemia

If you are 17 or 18 years old, born between 01 September 1996 and 31 August 1997, please make an appointment at the Surgery for your vaccine. This vaccine protects against meningitis (inflammation of the brain) and septicaemia (blood poisoning) caused by meningococcal groups A, C, W and Y.


Age Concern - Drivers Required

Do you have you a few hours to spare each month?

Age Concern provides a valuable community service to the elderly through the minibus and hospital car services which are managed and operated by a team of volunteers. The two minibuses are in use five days per week for shopping trips and social outings, and a car service operates daily from Monday to Friday for those needing to visit the doctor or hospitals throughout a wide area of East Sussex.

They urgently need more volunteer drivers, so if you think you can help please call:-

Age Concern Heathfield & District on 01445 866960.


SMS Text messaging - changes

If you have given the Heathfield and Firs Surgeries your mobile phone number AND you have not yet signed up for the SMS text messaging, please note that from 14th September 2015, the Heathfield and Firs Surgeries will be actively using patient's mobile phone numbers to send appointment reminders and other messages.

If you DO NOT want messages to be sent to your mobile phone, please let reception know.



Patients have contacted us about Pharmacy2U as they have received letters from this organisation.

Pharmacy2U is a commercial pharmacy, like Boots, and there is NO obligation to sign up with them.

They are NOT part of the NHS. It is a private company.

As a patient you have a choice of where you want to collect your medication. If you live within a mile from the nearest chemist, you can choose from which pharmacy you would like to collect your prescriptions.

If you live more than a mile from the nearest chemist, you can be a dispensing patient and collect your medication from the Heathfield or the Firs Surgery.


GDPR (General Data Protection Regulation)

As of 25 May 2018 a new Data Protection Policy has come into force on 25 May 2018. It is an EU wide regulation that will remain part of the British Law after Brexit. It replaces the Data Protection Act of 1998 and 2003.

Privacy Notice

How we use your information:

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS or to aid medical research.

If you wish to see more information about this subject please visit our website:

If you wish to object to the use of your data for these ‘secondary’ uses please ask reception for a form to dissent.

Also see our detailed Privacy Policy, which also covers GDPR.


Prescriptions Advice

Please note that the surgery has been advised by the CQC that we are ONLY permitted to take requests for medication in WRITING and not over the telephone. Please be aware that you can request your prescription online if you are signed up for surgery online booking. For further details please contact your reception team.


Blood tests at the surgery

Please also note that all blood tests are now carried out every weekday morning at the Firs Surgery in Cross in Hand.  If you are unable to get to the Firs Surgery, you are welcome to take your blood test form to the Phlebotomy Department at Eastbourne District General Hospital instead. 


Online access for booking appointments and re-ordering repeat prescriptions

If you have not already signed up for online booking, and have access to a computer, please be aware that the surgery is releasing more GP appointments to book online soon.  Please bring photo ID with you to your surgery and the reception team can issue you with an online user name and password.

This will generally allow you to be able to book appointments online over the weekend for the next week, often for the next morning, and during the day too. However, please note that appointments are subject to availablity, issued on a first come first served basis, and for selected GP appointments only.

Online access for children under 10 years of age can be managed by a parent or legal guardian.  Again please bring in photo ID (for the adult) to the surgery and we can generate log-in details.

Unfortunately we cannot offer on-line access to children over 10 years old and under 16 years of age.


Mobile numbers and text messaging

Don't forget to inform the surgery if you have changed your mobile number, as we when we book appointments for you we automatically send out text confirmations.  Similarly, if you haven't already provided us with your mobile number please let us know so we can update our records.


Friends and Family Test (March 2022)

96% of our patients have rated us as Good or Very Good.

Thank you for filling in the Friends and Family test. Your comments and recommendations have been noted!