Coronavirus (COVID-19)

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Welcome to Heathfield and Firs Surgeries

Face Masks

Please wear a facemask when visiting the Surgery, even if only to collect your prescription. The Surgery cannot supply face masks.

When visiting the Heathfield and Firs Surgeries, as per national guidance, we now request that patients over 5 years old wear protection over their mouth and nose. This can be a mask, face covering or scarf. We appreciate your support and understanding.

 

Latest Newsletter

Please see our latest newsletter (Word document).

 

Firs Dispensary now open (from 1st October 2020)

On Thursday 22 October, the Firs Dispensary will close early, at 12:45 for training. We do apologise for any inconvenience caused. 

As from the 1st of October 2020 the Firs Dispensary will re-open.

Please order all your medication from the Firs, and if you are a dispensing patient and have ordered medication AFTER 1st October 2020, please collect your medication from the Firs Dispensary. 

Thank you for bearing with us during this difficult time. 

New opening times are: 

Monday - Friday: 08:15-13:45

 

High Street Surgery car park closed till 20 November 2020.

Due to an unexpected delay, the car park will be out of action from 8th September to the 20th November whilst roof repairs are carried out.  Apologies for any inconvenience caused.

 

Influenza Vaccinations - Now available

Flu vaccinations are available and different clinics have been set up. Please book on 01435 864999, option 3. If the line is busy, you will not be connected but have to try again later. 

There are flu clinics during the week and for now there is one remaining Saturday Flu Clinic: 

  • Saturday 7/11/20: 8.30am to 1.30pm

 

Patient Participation Group

We are looking for patients who would be interested to build a new patient participation group. If you are interested, please let us know via phone to reception, drop in a note to let us know and we will be in touch. 

Patient Group Page

 

Lost appointments Survey

This year, our Patient Partipation Group have engaged in doing a survey on lost appointments. This has been very helpful and some great recommendations were made by our excellent group. Please read the findings of their survey.

 

GDPR (General Data Protection Regulation)

As of 25 May 2018 a new Data Protection Policy has come into force on 25 May 2018. It is an EU wide regulation that will remain part of the British Law after Brexit. It replaces the Data Protection Act of 1998 and 2003.

Privacy Notice

How we use your information:

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS or to aid medical research.

If you wish to see more information about this subject please visit our website: www.heathfieldsurgery.nhs.uk

If you wish to object to the use of your data for these ‘secondary’ uses please ask reception for a form to dissent.

Also see our detailed Privacy Policy, which also covers GDPR.

 

Other News and Information

Prescriptions Advice

Please note that the surgery has been advised by the CQC that we are ONLY permitted to take requests for medication in WRITING and not over the telephone. Please be aware that you can request your prescription online if you are signed up for surgery online booking. For further details please contact your reception team.

 

Blood tests at the surgery

Please also note that all blood tests are now carried out every weekday morning at the Firs Surgery in Cross in Hand.  If you are unable to get to the Firs Surgery, you are welcome to take your blood test form to the Phlebotomy Department at Eastbourne District General Hospital instead. 

 

Online access for booking appointments and re-ordering repeat prescriptions

If you have not already signed up for online booking, and have access to a computer, please be aware that the surgery is releasing more GP appointments to book online.  Please bring photo ID with you to your surgery and the reception team can issue you with an online user name and password.

This will generally allow you to be able to book appointments online over the weekend for the next week, often for the next morning, and during the day too. However, please note that appointments are subject to availablity, issued on a first come first served basis, and for selected GP appointments only.

Online access for children under 10 years of age can be managed by a parent or legal guardian.  Again please bring in photo ID (for the adult) to the surgery and we can generate log-in details.

Unfortunately we cannot offer on-line access to children over 10 years old and under 16 years of age.

 

Mobile numbers and text messaging

Don't forget to inform the surgery if you have changed your mobile number, as we when we book appointments for you we automatically send out text confirmations.  Similarly, if you haven't already provided us with your mobile number please let us know so we can update our records.

 

Heathfield & Surrounding Area Community Dementia Support Group

A friendly group offering support, advice and understanding for those affected by dementia. Meetings are the 1st Wednesday of each month at Heffle Court Willow Tea Shop, Station Road, Heathfield, East Sussex TN21 8DR. 

Please contact Fiona for further details 

 

Friends and Family Test (From April 2016 up until November 2019):

Would you recommend our GP Practice?

95% of our patients would recommend our Surgery to their friends and family.

Thank you for filling in the Friends and Family test. Your comments and recommendations have been noted!

 

If you need medical attention

The short video below is all about Choosing the Right Service.

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

START QUIZ
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Self Help Advice and Tools

NHS 111

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Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

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