Coronavirus (COVID-19)

Get the latest advice about coronavirus from nhs.uk

Please also see our COVID-19 information page

Welcome to Heathfield and Firs Surgeries

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There will be a Protected Learning Time on 27 April 2021 and the surgery will be closed for the afternoon from 12.30 onwards. We do apologise for the inconvenience caused

 

COVID 19 Vaccinations

Update on COVID-19 vaccinations at Heathfield Surgery 16 April 2021.

The Greater Wealden Primary care Network are currently in discussions regarding phase two (vaccination of the under 50s) of the Covid vaccination programme. 

We are currently focussed on providing second dose appointments for all or our patients in the first nine priority groups to make sure they have their maximum protection and do not presently have vaccines at the surgery which have been assigned for the first doses for anyone in the new 45-49 year old group. 

We hope to be able to provide some clarity on this towards the end of next week. 

In the meantime, if you are aged 45-49 or are an unpaid carer and wish to get your vaccine over the coming days, you are abel to book your vaccine at one of the larger vaccination centres call 119 or use the following link: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

If you are in one of the intial priority groups and have not yet had your first dose, please do contact us so we can arrange as soon as possible. There will only be Astra Zeneca available for first vaccinations.

If you are waiting for your second dose, please be reassured that you will be contacted. We will keep you posted about next clinics, deliveries allowing.

Our next Astra Zeneca Covid Clinic is planned for Wednesday 21 April 2021, from 14:00 onwards. This clinic is now full.

Thank you for your support. 

You can find out more about the vaccination programme, including a Frequently Asked Questions at the Sussex Health and Care Partnership website.

 

Latest Newsletter

Please see our latest newsletter (Word document).

 

Covid 19 Vaccination Scams

Heathfield Surgery would like to warn you about Covid 19 vaccination scams. NHSE has this advice for patients:

An official NHS text message will include details of your GP practice. It will also include details of the local vaccination service and its location;

Scam text messages and emails are not including local information such as your GP practice details or where you are invited to attend;

The COVID-19 vaccination is only available by the NHS and it is free – you will never be asked to pay for it or your bank details.

If you are worried about a text message you have received, please be assured you will remain on your GP practice list for vaccination if you don't respond.

Crowborough Minor Injuries Unit (MIU) has been temporarily close from 8pm on Sunday, January 24. It will be closed for 4-6 weeks.

 

Face Masks

Please wear a facemask when visiting the Surgery, even if only to collect your prescription. The Surgery cannot supply face masks.

When visiting the Heathfield and Firs Surgeries, as per national guidance, we now request that patients over 5 years old wear protection over their mouth and nose. This can be a mask, face covering or scarf. We appreciate your support and understanding.

 

Online appointments

As a pilot, the Heathfield and Firs Surgery are carefully releasing a small number of TELEPHONE online appointments. These get released the night before.

Please note that these are TELEPHONE consultations, NOT face to face, as the Surgery needs to follow NHSE advice to telephone-triage appointments. Please also note that we may need to close down the online appointments again, depending on NHSE guidance. 

 

Patient Participation Group

We are looking for patients who would be interested to build a new patient participation group. If you are interested, please let us know via phone to reception, drop in a note to let us know and we will be in touch. 

Patient Group Page

 

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GDPR (General Data Protection Regulation)

As of 25 May 2018 a new Data Protection Policy has come into force on 25 May 2018. It is an EU wide regulation that will remain part of the British Law after Brexit. It replaces the Data Protection Act of 1998 and 2003.

Privacy Notice

How we use your information:

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS or to aid medical research.

If you wish to see more information about this subject please visit our website: www.heathfieldsurgery.nhs.uk

If you wish to object to the use of your data for these ‘secondary’ uses please ask reception for a form to dissent.

Also see our detailed Privacy Policy, which also covers GDPR.

 

Other News and Information

Prescriptions Advice

Please note that the surgery has been advised by the CQC that we are ONLY permitted to take requests for medication in WRITING and not over the telephone. Please be aware that you can request your prescription online if you are signed up for surgery online booking. For further details please contact your reception team.

 

Blood tests at the surgery

Please also note that all blood tests are now carried out every weekday morning at the Firs Surgery in Cross in Hand.  If you are unable to get to the Firs Surgery, you are welcome to take your blood test form to the Phlebotomy Department at Eastbourne District General Hospital instead. 

 

Online access for booking appointments and re-ordering repeat prescriptions

If you have not already signed up for online booking, and have access to a computer, please be aware that the surgery is releasing more GP appointments to book online.  Please bring photo ID with you to your surgery and the reception team can issue you with an online user name and password.

This will generally allow you to be able to book appointments online over the weekend for the next week, often for the next morning, and during the day too. However, please note that appointments are subject to availablity, issued on a first come first served basis, and for selected GP appointments only.

Online access for children under 10 years of age can be managed by a parent or legal guardian.  Again please bring in photo ID (for the adult) to the surgery and we can generate log-in details.

Unfortunately we cannot offer on-line access to children over 10 years old and under 16 years of age.

 

Mobile numbers and text messaging

Don't forget to inform the surgery if you have changed your mobile number, as we when we book appointments for you we automatically send out text confirmations.  Similarly, if you haven't already provided us with your mobile number please let us know so we can update our records.

 

Friends and Family Test (From April 2016 up until March 2021)

Would you recommend our GP Practice?

95% of our patients would recommend our Surgery to their friends and family.

Thank you for filling in the Friends and Family test. Your comments and recommendations have been noted!

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