Face Masks

Please wear a facemask when visiting the Surgery, even if only to collect your prescription. The Surgery cannot supply face masks.

When visiting the Heathfield and Firs Surgeries, as per national guidance, we now request that patients over 5 years old wear protection over their mouth and nose. This can be a mask, face covering or scarf. We appreciate your support and understanding.


Unprecedented Demand - Access to the Surgery

In line with NHS England Covid guidance the Heathfield and Firs Surgeries have moved over to "total telephone consultation" during the pandemic. As we open the doors to more patients on a face to face basis we would like to ask you to continue to help allow us to do this in as safe a way as possible, by wearing masks and using the hand sanitiser provided.

We are very limited in the number of the patients we can safely accommodate inside the surgery to comply with social distancing. Please can you prepare for the weather as although we will do our best to prioritise the vulnerable if needed to wait inside depending on numbers you may need to wait outside for a period!

We are aware that phone traffic is very heightened at the moment as the front desk is not able to deal with the usual queries and appointment bookings-this is due to Covid regulations to reduce footfall in the surgery. If you are calling for results and queries it is helpful if you can do this late morning or afternoons if possible to free up the phone lines for those wishing to book appointments in the morning.

Our staff working tirelessly to keep our service running as efficiently as possible, and we are so grateful for their efforts as we adapt to the rapidly changing guidance.

We would like to thank you all our patients for helping keep the surgery as safe a place as possible.


Testing for Covid-19

Please follow this link to learn more about testing: Information on testing for Coronavirus

Lateral Flow Testing- please folow this link for a video on how to use Lateral Flow Tests correctly:

Domestic Violence

Please note that you can still get support during the Covid-19 pandemic.

There is a national campaign, #YouAreNotAlone and local authorities and all agencies working in the East Sussex area want to ensure that you know that you can get support in a safe way. The local number for victims to contact for support is:

East Sussex – 0300 323 9985

Sussex Police have also provided a short information video


COVID-19 Information

Important information about the Coronavirus (COVID-19

The NHS in High Weald Lewes and Havens and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to public as per normal.

The latest information on symptoms on Coronavirus, infection and areas where recent travel may have resulted in a high risk of exposure can be found on: - Coronavirus (Covid-19).

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you may have Coronavirus
  • in the last 14 days you have been in a country or area with a high risk of Coronavirus
  • you have been in close contact with someone with Coronavirus

Do NOT go to a GP Surgery, Pharmacy or hospital. Call 111 if you need to speak to someone. 

Like the common cold, Coronavirus infection usually occurs through close contact with a person with novel Coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected Coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP Surgeries, Pharmacies and Hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel. 
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
  • Avoid close contact with people who are unwell.

All appointments will be telephone triaged and no face to face appointments will be booked with the GP prior to a telephone consultation.

If you require a nurse or HCA appointment the receptionist will ask relevant questions to determine whether attendance at the Surgery is safe for both you and our staff. Thank you for your understanding and cooperation.


Nurse and Healthcare appointments for online booking

Because of Covid we cannot offer this at the moment

Heathfield and Firs Surgeries are running a pilot for online booking of appointments for nurses and healthcare assistants, besides doctor's appointments. Please be reminded NOT to book on line for: Medicals, Baby checks, Post Natals, Coil Fits, Implanon/Nexplanon, Minor Ops, Cryotherapy, Travel vaccinations (we do NOT offer a travel clinic, but do offer the NHS injection Hep A&B, Typhoid & Tetanus), Blood Tests (All are done at the Firs Surgery), Wound Care.

These procedures need more time and/or special clinics and should be booked at reception or by phoning the Surgery.

Please note that only certain procedures can be done by a nurse or an Health Care Assistant. A nurse can see you for: Smear (20 minutes), Pill Check (10 Minutes), Hep A&B injection, Typhoid injection, Tetanus injection (10 minutes), Prostap or Zoladex injection (10 Minutes), Ear syringing: You will need to phone in and book into a clinic.

A Healthcare Assistant can see you for: INR check (10 minutes), Blood Pressure measurement (10 minutes), NHS Health Check (30 Minutes). You need to be between 40 and 74 years of age and not already have heart disease, stroke, diabetes, kidney disease or high blood pressure).


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