Heathfield and Firs Surgeries

SUGGESTIONS AND COMPLAINTS

Complaints Procedure

We have a complaints procedure that is based upon NHS guidelines. It is designed to record complaints fully and resolve them speedily. If you have a complaint, please speak to or write to the Practice Manager with as much relevant detail as possible.

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NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

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Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

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NHS Choices

NHS Choices is the online 'front door' to the NHS. Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

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Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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