How to Make an Appointment

All surgeries are held by appointment. To book an appointment please telephone 01435 864999 between 8 a.m. and 6:30 p.m.

(Doors open at 8 a.m.)


How to Cancel an Appointment

If you have booked an appointment with a doctor, nurse, or other member of staff, it is really important that you let us know if you no longer need the appointment so that someone else can use it. You can do this in the following manner:

  • By Phone: 01435 864 999
  • In person: call into the surgery and let the receptionist know in person.
  • By Fax 01435 867449
  • By Internet - see our Appointment booking page


How to See the Doctor of Your Choice - High Street

Surgeries are held every weekday morning and afternoon. Surgery times are generally from 8.30 to 11.20 a.m. and 2.30 to 5.00 p.m, but this does depend on the individual GPs. These are based on 10 minute appointment slots.

Most of the appointments can be booked on the day but some are available for pre-booking up to two weeks in advance.

When requesting an appointment you may be asked if the nurse could help you. Our nurses are specially trained to deal with a range of day-to-day illnesses. 

All patients registered at the High Street will continue to be seen at the High Street, although you may be asked to attend the Firs for a blood test or an appointment at the Heathfield Community Centre for the midwife.

Sometimes the named doctor may not be available at a particular surgery session. When this happens, the surgery session will be run, but with another doctor in attendance.


Extended Hours

In addition to our core hours we offer extended hours appointments. These appointments will be available either at the Firs or at the High Street Surgeries on Wednesday 6.30 pm – 8 pm and Tuesday, Thursday and Friday mornings from 7-8 am.

You will be offered an appointment for the Surgery where you are registered. These appointments will be pre-booked. The Surgery will not open for general enquiries or other services, nor will the telephone lines be open.

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