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Welcome to Heathfield and Firs Surgeries

Heathfield and Firs Surgeries


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Privacy Notice:

How we use your information:

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

For your direct care either from the practice or within the NHS hospital service we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS or to aid medical research.

If you wish to see more information about this subject please visit our website:

If you wish to object to the use of your data for these ‘secondary’ uses please ask reception for a form to dissent.


The Firs Dispensary - Closed on Wednesday afternoons

The Surgery regret that they must advise patients that of 1st January 2018 the Firs dispensary will be closed on Wednesday afternoons until further notice due to staff shortages.  We apologise for any inconvenience caused.

Retirement of Senior Partner - Dr McConkey

Regrettably we are saying farewell to our much loved Senior Partner , Dr McConkey.  After 26 years of dedicated service to the patients of the Heathfield and Firs Surgeries as of the 1st April 2018, Dr McConkey has decided to hang up his stethoscope.  Please join us in wishing him all the best for the future.  He is looking forward to pursuing other interests and spending quality time with his family and dogs!

New phone system

The Heathfield and Firs Surgeries have a new phone system. Please use the following phone numbers:

01435 864 999  for the High Street Surgery, the 01435 862 192 number is now obsolete,

01435 862 021 for the Firs Surgery


Prescriptions Advice

Please note that the surgery has been advised by the CQC that we are ONLY permitted to take requests for medication in WRITING and not over the telephone. Please be aware that you can request your prescription online if you are signed up for surgery online booking. For further details please contact your reception team.


Physiotherapy back in Heathfield

We are delighted to announce that physiotherapy is back in Heathfield. Patients referred for Physiotherapy can be seen by highly qualified physiotherapists at Heathfield 92 (next to the Surgery).


Surgery Closed for Staff Training Dates

Please note that the surgery will be closed for essential staff training on the afternoons only of the following dates in 2018:

Thursday 8th March.

In case of emergency on these afternoons please dial 999.  For general advice please call the NHS 111 service.



Patients have contacted us about Pharmacy2U as they have received letters from this organisation.

Pharmacy2U is a commercial pharmacy, like Boots, and there is NO obligation to sign up with them.

They are NOT part of the NHS. It is a private company.

As a patient you have a choice of where you want to collect your medication. If you live within a mile from the nearest chemist, you can choose from which pharmacy you would like to collect your prescriptions.

If you live more than a mile from the nearest chemist, you can be a dispensing patient and collect your medication from the Heathfield or the Firs Surgery.


Blood tests at the surgery

Please also note that all blood tests are now carried out every weekday morning at the Firs Surgery in Cross in Hand.  If you are unable to get to the Firs Surgery, you are welcome to take your blood test form to the Phlebotomy Department at Eastbourne District General Hospital instead. 


Online access for booking appointments and re-ordering repeat prescriptions

If you have not already signed up for online booking, and have access to a computer, please be aware that the surgery is releasing more GP appointments to book online.  Please bring photo ID with you to your surgery and the reception team can issue you with an online user name and password.

This will generally allow you to be able to book appointments online over the weekend for the next week, often for the next morning, and during the day too. However, please note that appointments are subject to availablity, issued on a first come first served basis, and for selected GP appointments only.

Online access for children under 10 years of age can be managed by a parent or legal guardian.  Again please bring in photo ID (for the adult) to the surgery and we can generate log-in details.

Unfortunately we cannot offer on-line access to children over 10 years old and under 16 years of age.


Mobile numbers and text messaging

Don't forget to inform the surgery if you have changed your mobile number, as we when we book appointments for you we automatically send out text confirmations.  Similarly, if you haven't already provided us with your mobile number please let us know so we can update our records.


Heathfield & Surrounding Area Community Dementia Support Group

A friendly group offering support, advice and understanding for those affected by dementia. Meetings are the 1st Wednesday of each month at Heffle Court Willow Tea Shop, Station Road, Heathfield, East Sussex TN21 8DR. 

Please contact Fiona for further details 


Friends and Family Test (From April 2016 up until February 2018):

Would you recommend our GP Practice?

Extremely Likely: 1019

Likely: 347

Neither likely nor unlikely: 41

Unlikely: 26

Extremely Unlikely: 11

Don't Know: 3

Thank you for filling in the Friends and Family test. Your comments and recommendations have been noted!


If you need medical attention
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One You is here to help you get back to a healthier you. Take our quiz to see how you score.


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Self Help Advice and Tools

Self Help Advice and Tools

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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