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Welcome to Heathfield and Firs Surgeries

Heathfield and Firs Surgeries

New phone system

The Heathfield and Firs Surgeries have a new phone system. Please use the following phone numbers:

01435 864 999  for the High Street Surgery, the 01435 862 192 number is now obsolete,

01435 862 021 for the Firs Surgery

Flu Clinics are back, starting 23 September 2017

Make sure you are eligible:

Over 65 years of age, Pregnant, chronic disease eg Diabetes, Severe Asthma, Emphysema, COPD, Bronchitis, Chronic Heart Disease, Chronic Kidney Disease, Chronic Liver Disease Chronic Neurological Conditions such as Parkinson's, Motor Neurone Disease, Mulitple Sclerosis, Problems with your spleen, auto-immune system diseases, seriously overweight BMI>40, Carers.

Please see


The Heathfield Surgery is proud to provide different Flu clinics from 2 October onwards:



Walk in and ask at reception. You may have to wait for 5 minutes but our clinical staff will try to vaccinate you with an influenza vaccination as soon as possible.

Late afternoon / Early evening Clinics: Please book at Reception High Street

Monday 13th November 16:30-18:30
Tuesday 14th November 14:30-15.50


Firs Surgery Parking on 23rd November

Please note that Church Car Park at St Barts will be closed on Thursday 23rd November between 07:00 and 18:00 in order to carry out essential maintenance on one of the oak trees.  Please note that our own surgery car park at the Firs will be extremely busy on this day as a result.


Physiotherapy back in Heathfield

We are delighted to announce that physiotherapy is back in Heathfield. Patients referred for Physiotherapy can be seen by highly qualified physiotherapists at Heathfield 92 (next to the Surgery).



Patients have contacted us about Pharmacy2U as they have received letters from this organisation.

Pharmacy2U is a commercial pharmacy, like Boots, and there is NO obligation to sign up with them.

They are NOT part of the NHS. It is a private company.

As a patient you have a choice of where you want to collect your medication. If you live within a mile from the nearest chemist, you can choose from which pharmacy you would like to collect your prescriptions.

If you live more than a mile from the nearest chemist, you can be a dispensing patient and collect your medication from the Heathfield or the Firs Surgery.


Stop Press:

Please note that the surgery has been advised by the CQC that we are ONLY permitted to take requests for medication in WRITING and not over the telephone.  Please be aware that you can request your prescription online if you are signed up for surgery online booking. For further details please contact your reception team.


Blood tests at the surgery

Please also note that all blood tests are now carried out every weekday morning at the Firs Surgery in Cross in Hand.  If you are unable to get to the Firs Surgery, you are welcome to take your blood test form to the Phlebotomy Department at Eastbourne District General Hospital instead. 


Dr Sarah Jacques

The Heathfield and Firs Surgeries are delighted to announce that Dr Sarah Jacques has joined the practice as a new partner. She brings with her a special interest in Safeguarding, and Child Health. Dr Jacques will be working at both surgeries, and has been doing so since May 2017.


Online access for booking appointments and re-ordering repeat prescriptions

If you have not already signed up for online booking, and have access to a computer, please be aware that the surgery is releasing more GP appointments to book online.  Please bring photo ID with you to your surgery and the reception team can issue you with an online user name and password.

This will generally allow you to be able to book appointments online over the weekend for the next week, often for the next morning, and during the day too. However, please note that appointments are subject to availablity, issued on a first come first served basis, and for selected GP appointments only.

Online access for children under 10 years of age can be managed by a parent or legal guardian.  Again please bring in photo ID (for the adult) to the surgery and we can generate log-in details.

Unfortunately we cannot offer on-line access to children over 10 years old and under 16 years of age.


Mobile numbers and text messaging

Don't forget to inform the surgery if you have changed your mobile number, as we when we book appointments for you we automatically send out text confirmations.  Similarly, if you haven't already provided us with your mobile number please let us know so we can update our records.


Surgery Training Dates

Please note that the surgery will be closed for essential staff training on the afternoons (12:30 - 18:30)  only of the following dates in 2017:

  • Tuesday 21st November

In case of emergency on these afternoons please dial 999.  For general advice please call the NHS 111 service.


Heathfield & Surrounding Area Community Dementia Support Group

A friendly group offering support, advice and understanding for those affected by dementia. Meetings are the 1st Wednesday of each month at Heffle Court Willow Tea Shop, Station Road, Heathfield, East Sussex TN21 8DR. 

Please contact Fiona for further details 


Friends and Family Test (up until March 2017):

Would you recommend our GP Practice?

Extremely Likely: 189

Likely: 32

Neither likely nor unlikely: 5

Extremely Unlikely: 3

Don't Know: 3

Thank you for filling in the Friends and Family test. Your comments and recommendations have been noted!


If you need medical attention
The short video below is all about Choosing the Right Service.


Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.


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Self Help Advice and Tools

Self Help Advice and Tools

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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